Frequently Asked Questions (FAQ) – Party Rentals, Jumpers, Water Slides & Event Equipment

Planning a party in the Inland Empire? Here are the most important answers before booking with Paludis Jumpers LLC.
We provide bounce house rentals, jumper rentals, water slides, obstacle courses, inflatable games, foam party, tents, tables, chairs, and party rentals in Moreno Valley, Riverside, Corona, Menifee, Perris, Beaumont, San Jacinto, Yucaipa, Lake Elsinore, and nearby cities.

✅ Online booking is now available — Click here to book

📲 Questions? Call/Text: (951) 992-8041

What do I need to book a rental?

To process your reservation, please have the following ready:

• Full name

• Service address

• Two phone numbers

• Event date

• Items you want to rent

Do you deliver to parks and non-residential locations?

Yes. We deliver throughout our service areas based on route availability and schedule.

• Park or non-residential setups may have an additional fee (typically $50–$150, depending on city/location).

• Deliveries and pickups follow route timing.

• If no one is available at pickup, an additional full-day rental charge may apply. Please coordinate pickup details with the driver at delivery.

What access is required for setup?

To complete setup safely, please ensure:

• Clear, flat pathway to setup area

• Minimum 3 ft gate/entry width for standard units

• Minimum 4 ft gate/entry width for larger units

• No stairs, steep hills, or blocked pathways

For backyard setups, side gate access is required (double gate preferred for larger units).

How much space do I need for an inflatable?

Before booking, please verify you have enough setup space:

• Unit footprint plus 2–3 ft clearance around and above the inflatable

• Entry path must remain open and safe for dolly transport

Please decide your preferred inflatable entrance direction in advance.
Units are set up one time only and may not be rotated, dragged, or moved after installation.
Customers are not allowed to move equipment installed by our team.

What surfaces do you allow for setup?

Grass is preferred. Approved surfaces may include:

• Grass

• Concrete

• Turf

• Mulch (if safe and suitable)

We do not set up on dirt, loose gravel/rocks, or sand.

Do I need sandbags?

If staking is not possible, sandbags are required.

• Basic units usually require 4

• Larger units may require 6–10 (varies by unit)

Please notify us at booking if sandbags will be needed.

Who is responsible for underground lines and sprinklers?

Customer is responsible for identifying and clearly marking all underground hazards before setup.

We are not responsible for damage to underground or concealed lines, including:

• Sprinklers/irrigation

• Water pipes

• Gas lines

• Electrical/communication lines

• Other buried utilities

Do you provide extension cords and generators?

Yes.

• Blower includes one 12 ft extension cord.

• Tell us during booking if you need an extension cord — we’ll provide one at no extra cost for standard setup.

• Need extra power or more distance? We rent 12-gauge commercial extension cords:

  • 50 ft – $10

  • 100 ft – $20

• Generators are available for rent (recommended for parks and areas without power).

Please request power add-ons during booking (subject to availability).

How should I prepare my yard before delivery?

Please have the setup area ready before arrival:

• Clear and open path to setup location

• Remove debris and animal waste

• Secure all pets away from equipment and setup path

• Do not water grass 2–3 days before event

• Keep sprinkler system off while equipment is installed

If pets damage equipment, customer is responsible for resulting damage costs.

Do you set up tables and chairs?

Table/chair setup is not included unless added as a staffed service.

• Tables and chairs are delivered stacked

• Please restack and prepare them the same way for pickup

• Extra handling/restacking may result in additional fees

What are your delivery and pickup times?

An adult (18+) must be present to:

• Sign agreement

• Complete payment

• Receive delivery/pickup instructions

Typical windows:

• Delivery: 7:30 AM – 12:00 PM

• Pickup: 7:00 PM – 9:00 PM

• Base day rental is typically 6–8 hours

Late-night or next-day pickups must be requested in advance and are subject to availability and additional fees.
Front-yard setups are not eligible for overnight rental.
For day-before deliveries or a specific delivery time request, please call or text (951) 992-8041 for pricing and availability.

How do confirmations and payments work?

Confirmation messages/calls are usually sent Thursday–Friday before event date.

We confirm:

• Date

• Address

• Equipment

• Time window

• Total due

Accepted payments:

• Cash

• Venmo

• Zelle

• Credit/Debit cards (processing fee may apply)

Payment is due upon delivery unless otherwise stated in writing.

Do you service city parks?

Yes, we service parks and approved public venues.

Customer is responsible for:

• Obtaining city/park permit

• Ensuring permit name matches reservation name

• Meeting all park requirements

Additional park-related requirements may include:

• Park delivery fee ($85)

• Generator rental (many parks do not provide electricity)

• Minimum 2-hour delivery/pickup window

• Valid ID + current utility bill

What happens if rain is in the forecast?

If rain is forecasted, we may contact you the day before or morning of event.
You may choose to cancel or proceed.

• If you choose to proceed with delivery, full rental is due.

• We do not issue refunds for weather/non-use.

• Some larger units cannot be set up in rain.

What is your wind safety policy for inflatables and tents?

At Paludis Jumpers LLC, safety is our #1 priority.

If the forecast shows a High Wind Alert, or forecasted winds of 15 MPH sustained and/or 20 MPH gusts or higher, we cannot set up tents or inflatables outdoors for safety reasons.

If severe wind is forecast before delivery:

• We may pause or cancel setup for safety

• We will contact you to discuss options (reschedule/credit per agreement)

If unexpected high winds occur during your event:

• Remove all riders/occupants immediately

• Turn off and unplug the inflatable blower immediately

• Do not use the equipment again until conditions are safe

Important:

• No operation during unsafe weather, including high winds, thunderstorms, or severe conditions

• Some larger units cannot be installed in rain or unsafe wind conditions

By proceeding with rental, Lessee agrees to follow all weather safety instructions issued by Paludis Jumpers LLC.

What should I do if it starts raining during my rental?

• Exit unit immediately

• Turn off/unplug blower

• Wait until conditions are safe

• Dry interior surfaces before re-entry

Do not use inflatables during rain, thunderstorms, or unsafe weather.
Do not operate inflatables when winds exceed 15 mph.

Can I use water on any inflatable?

Water is allowed only on designated:

• Water slides

• Water combo units

If water is used on dry units, a minimum cleaning fee applies:

• Starting at $55 (may increase by unit size/condition)

For next-day pickup on water units, the unit must not be rewetted on pickup day.

Need help choosing the right rental?

If you’re unsure about space, access, permits, power, or which units fit your event, we’re here to help.

📲 Call/Text: (951) 992-8041
✅ Online booking is now available — click here to book

Final Terms & Acknowledgment

By placing an order, checking the Terms & Conditions box, and/or signing electronically, Lessee acknowledges that Lessee has read, understood, and agrees to be legally bound by all policies on this page, including delivery/access requirements, setup/surface rules, weather and wind safety rules, water-use restrictions, park requirements, payment terms, and equipment-use rules.

Paludis Jumpers LLC reserves the right to refuse setup, suspend operation, or require shutdown/removal of equipment if safety requirements or site conditions are not met. Safety-based cancellations, delays, or shutdowns do not create liability for Paludis Jumpers LLC and do not waive applicable charges under the rental agreement.

These policies apply to all orders and supersede prior verbal discussions regarding these subjects. Any exception must be approved in writing by an authorized representative of Paludis Jumpers LLC.